CEO Andy Talbot Introduces LightHaus VCI I am really excited to share with you how retailers are gaining new insight into what their customers are doing in their brick-and-mortar stores using the new product we designed specifically for Retail —LightHaus Visual Customer Intelligence (VCI). Retailers today look at their e-stores and see the power of online analytics, and then turn to brick-and-mortars stores, which represent the majority of their sales and… Read more

In this regular Spotlight feature, Mario Palumbo, LightHaus CTO, will answer the questions he often gets from customers about in-store intelligence and our solution. Q: How do I know if the data LightHaus bases your customer insights on is accurate? The LightHaus technology was originally designed for, and proven in, extreme security and surveillance applications, where you constantly face challenging environmental conditions and accuracy is paramount. Now, with our focus clearly on retailers and… Read more

Here’s the latest interview with Lynn Watson, National Account Sales Manager, who joined the LightHaus team in 2011. LH: You came to LightHaus from the world of Workforce Management, at Kronos. What advantages are there in combining workforce data with in-store customer insights? LW:   Most retailers today staff their stores based upon POS data—the shoppers who actually purchased something. The real value of marrying in-store customer insights with workforce scheduling… Read more

At NRF’s Big Show 2012 LightHaus CEO Andy Talbot talks with RetailCustomerExperience.com about extracting rich, and real time, customer insights from video captured throughout a retail brick and mortar store. “What we are doing is providing the same degree of customer insight that retailers can currently get online but within store,” explains Talbot of the LightHaus Visual Customer Intelligence solution. “How many customers come in? How do they shop? Where… Read more

Notes from the Field by Kevin Blackmore, Consumer Insights and LightHaus GM Europe – It seems obvious that access to real-time information about what customers are doing in-store would be a benefit to retailers. But what is done with that information is really what will impact the success of brick and mortar operations. Let me tell you about a recent example of how a customer was able to use granular conversion of… Read more

Here’s the latest interview with Kevin Blackmore who joined the LightHaus team in October 2011, responsible for Consumer Insights.  He works with retail customers at improving their business profitability and their customers’ overall store experience. LH: What exactly does “customer insights” mean? KB:   Customer insight represents a deep understanding of customer needs and the drivers of customer behaviour at a level beyond what customers may be able to articulate themselves. … Read more

Andy Talbot President & CEO, LightHaus Logic I am pleased to provide background on Robert (Bob) Willett who was appointed to the LightHaus Logic Board of Directors in 2008. Even before Bob joined our board, his reputation preceded him; he is well known throughout the retail world for his roles as the Chief Executive Officer of Best Buy International and the Chief Information Officer for Best Buy Corp.  Under Bob’s… Read more

When a new member joins the LightHaus Logic team, an existing employee conducts an interview so the rest of the team and the customers can get to know that person.  Here’s the latest interview with Virginia Balcom who joined the LightHaus team in August 2011 as the Director of Marketing.  She is responsible for all marketing initiatives, including customer-focused communications strategies, product launches, lead generation, marketing skills development and coaching…. Read more